Refund Policy

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Refund Policy

Last updated: October 09, 2023

At Eron, we strive to provide quality services and ensure customer satisfaction. We understand that there may be instances where you need to consider a refund. Please take a moment to review our refund policy, which outlines our approach to refunds in different project stages.

Project Commencement

In the event that you decide to cancel a project after it has been initiated, Eron will carefully evaluate your cancellation request, with the exclusion of our incurred work costs. Our assessment will consider project progress and any outstanding expenses. If your request meets our criteria, we will proceed to refund the remaining project cost, reflecting our commitment to a transparent and equitable resolution.

If you need to understand how to cancel a project or have any concerns about the project’s quality, we recommend checking our Cancellation Policy for guidance.

Project Completion and Handover

Upon successful completion and handover of your project, Eron does not offer refunds for the project cost. We consider your project a collaborative effort between our team and yours, and our aim is to provide you with a completed project that meets or exceeds your expectations.

Cancellation Before Project Commencement

If you decide to cancel your project before it officially commences and have met the criteria outlined in our Cancellation Policy, you may be eligible for a refund. The refund amount, in such cases, will be determined on a case-by-case basis, taking into account any expenses or work that may have been incurred or completed prior to the cancellation request.

Review and Assessment

All refund requests will be thoroughly reviewed and assessed by our team. The decision to grant a refund will be based on the specific circumstances surrounding your project, including the reason for cancellation and the timing of the request.

Contact Us

If you have any questions or concerns regarding our refund policy or if you wish to inquire about a refund for your project, please contact our customer support team.

Updates and Revisions

Please be aware that our refund policy may be subject to updates or revisions. We recommend checking our website regularly for the most current information. Your continued use of our services constitutes your acceptance of any changes to the policy.

At Eron, we are committed to delivering outstanding results and ensuring that your experience with us is positive and satisfying. Thank you for your understanding and cooperation.