Terms and Conditions
Last updated: October 09, 2023
Please read these terms and conditions carefully before using Our Service.
Introduction
Summary of Terms and Conditions
These Terms and Conditions are the rules that apply when you use the services offered by Eron Techno Solutions Company. When you sign up for or use these services, you have to follow these rules and also respect our Privacy Policy. It’s important to read and understand these rules before you start using our services.
In this agreement, ‘Eron’ means Eron Techno Solution Pvt Ltd, and ‘Client,’ ‘you,’ or ‘your’ means you, the user. By using our services, you are saying that you have read these rules, understood them, and agree to follow them, along with any other policies we have on our website.
Acceptance
It’s important to note that you don’t need to formally sign these terms and conditions for them to be applicable. When you accept a quote from us, it means you have already reviewed and agreed to these terms and conditions. Please make sure to carefully read and understand these terms before using our services, as using our services implies your acceptance of these terms and conditions.
Service & Support
After finalizing a project, it is the responsibility of the Client to designate a specific individual for that project. All project-related communication and details, including demonstrations, emails, phone calls, and more, will be exclusively directed to and shared with this designated person.
If it is a service-based project, please assemble a dedicated team for the project. We will create a group and share all project details, including demonstrations, emails, phone calls, and more, within that group.
If training or support needs to be provided at locations where Eron Techno Solutions does not have its dealers or executives, the client is responsible for covering the expenses related to lodging, boarding, and travel. Offsite support will be provided from the Eron Techno Solutions office in Coimbatore.
Besides the standard product features, if you want any special changes (if possible): This part means that if you need any specific modifications or customizations to our standard products or services, it may be possible, but it will come at an extra cost.
There will be an additional cost : This clarifies that any customization or special work you request will not be included in the standard price; you’ll need to pay extra for it.
We will start making these changes only after we have a clear and agreed-upon document: Before we begin any customization work, we need to have a detailed document that outlines exactly what you want. This document is important to make sure both you and our team are on the same page about the changes you need.
That outlines exactly what you want: This emphasizes the importance of providing clear and specific instructions for customization to avoid any misunderstandings.
Signed and mutually agreed upon by both parties: This means that both you (the client) and our company need to agree and sign the document with the customization specifications before we start the work. This helps ensure that everyone is aware of what is expected and that there is a clear record of the agreement.
We offer software support via phone, remote desktop, email, or chat. Hardware or network issues are not covered. This support service will be detailed in your AMC contract along with your quotation, and the charges will be added accordingly based on the AMC contract.
Termination
Termination Request : If you want to stop using our services, you need to send us a written notice. This means you should send us a message or letter saying that you want to cancel the services.
Payment for Work Done : If you decide to cancel, we will send you an invoice for any work we have already completed up to the date when you first told us that you want to cancel.
Upon termination, Your right to use the Service will cease immediately.
For more information on how to handle project cancellations and refunds, we suggest reviewing our Refund Policy & Cancellation Policy.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: info@erontechnosolutions.com